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   Job Information:  
Customer Care Coordinator Posted Nov 29, 2017  
Job Description:

SERVPRO® of Lake Conroe, Magnolia & Cleveland Customer Care Coordinator

Do you love helping people through difficult situations? Then you won’t want to miss the chance to join our franchise as our Customer Care Coordinator. In this position, you will make a difference each and every day. We have a sincere goal of helping make fire and water damage feel “Like it never even happened!”

We’re seeking someone who is cheerful and empathetic on the phone while remaining calm and confident under pressure. If you’re a self-motivated multi-tasker with an eye for accuracy and detail, you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, enjoys providing superior service and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® franchise employee, you’ll receive a competitive pay rate with an opportunity to learn and grow.

Primary Responsibilities
• Provide excellent customer service
• Receive phone calls and greet visitors
• Receive job leads / dispatch service calls
• Coordinate crew and job scheduling
• Perform detailed and accurate data entry
• Perform general administrative duties
• Assist with other office duties, as needed
• Assist with office housekeeping duties

• 40 hours/week, flexible to work overtime as required
• 8:00 a.m. – 5:00 p.m. Monday – Friday with occasional weekends
• Rotating 24/7 weekly emergency on-call telephone shifts

Please visit our website,, for additional information.

TO APPLY: Email resume to

Skills Required:

• 2 years office experience
• Customer service and dispatching a plus
• Outstanding communication skills
• Ability to remain calm and professional during tense or stressful situations
• Organized with an eye for detail
• Self-motivated and goal-oriented
• Ability to multi-task and excel in a fast-paced, team-oriented environment
• Proficient in Microsoft Office
• Ability to learn new software, including Xactimate® and proprietary software
• High school diploma or GED

$10 Hourly

   Job Categories  
Job Types(s):     Administrative / Clerical
Customer Service
Industry(s):     Other
Employment Type:     Employee - Full Time
Job Location(s):     Conroe / Lake Conroe

   Contact Information:  
Employer:   Servpro of Lake Conroe, Magnolia & Cleveland

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