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Updated Nov 03, 2019  

Dawn Adams
12986 Squirrel Tree Rd., Willis, TX 77318
(936) 524 - 3250


Sam Houston State University, Huntsville, TX 77341: Graduated with a Bachelor of Business Administration degree and minored in Management in December 2005.

Montgomery College, The Woodlands, TX 77384: Received Associate of Arts Degree in May 2001.


Texas Quality Assurance, Friendswood, TX; (281) 756-7316

Quality Management System Consultant/ Lead QMS Auditor (Contract): January 2019 – Present.

MAS Solutions LLC, Fulshear, TX 77441; (281) 494-4874

Audit Program Manager: January 2017 – August 2018. Meet requirements of ISO 19011:2011. Significant Courses: ISO 9001:2015 Internal Auditor Training (2 Day Workshop – 16 Contact Hours.) All audit scheduling and some training. Audits In 2017: 22 ISO 9001:2008 Internal Audits, 34 ISO 9001:2015 Internal Audits, 7 API Spec. Q1 9th Ed. Internal Audits, 1 ISO 27001:2013 Internal Audit, 1 ISO 22301:2012 Internal Audit and 1 ISO 18001 Internal Audit. For 2018: 33 ISO 9001:2015 Internal Audits, 2 API Spec. Q1 9th Ed. Internal Audits, 1 AS9100D Internal Audit, 1 SAMS Internal Audit, 1 BSI Internal Audit and 1 ISO/IEC 80079-34 Internal Audit.

Audit Program Coordinator, Contract: April 2016 – December 2016. Significant Courses: ISO 9001:2015 Basics Program (1 Day Workshop – 8 Contact Hours.) 13 ISO 9001:2008 Internal Audits, 1 API Spec. Q1 9th Ed. Internal Audit and 1 ISO 14001:2004 Internal Audit.

Hooks Industrial Inc., Spring, TX 77379; (281) 251-9551:

Assistant Vice President: March 2014 – February 2016.

Quality Systems Manager: January 2013 – February 2016. Responsibilities were to develop, lead the implementation and exhibit on-going improvements of all facets of the company's Quality Management System. Provided guidance to ensure continual improvement, including training of employees and customer satisfaction in accordance with ISO 9001:2008, API Spec. Q1 and AS9120:2009. Assessed and reported Quality Systems status and business compliance to senior
level management. Also administered and lead the internal audit activities in the organization. Significant Courses: RABQSA Certified AS9100:2009 (Rev C) 40-Hour Lead Auditor Training, API Spec. Q1, Specification for Quality
Programs for the Petroleum and Natural Gas Industry, A Practical Review of API Spec Q1. 9th Edition and 2-Day Risk Management Training.

Management Representative: August 2012 – February 2016. Maintained the Quality Manual and other documents necessary for the quality system. The company representative for third party audits. Carried out periodic internal audits and conducted management reviews on a yearly basis. Reported directly to the president.

Sales Assistant: August 2012 – January 2013. Primary duties were to interest buyers and purchasing agents in the products and services the company offered and to address client’s questions and concerns. Demonstrated knowledge of products and advised clients on how using these products could reduce costs and/or increase revenue for them.

Hastings Entertainment Inc., Conroe, TX 77304; (936) 788-2663:

Inventory Control Manager: October 2011 – August 2012. Duties included shipping and receiving, cycle counting (keeping track of inventory), managing the stock room of the store, writing off defective and end of life items, prepping items for sales floor and a variety of reports.

First Community Bank, Conroe, TX 77304; (936) 447 – 1000:

Banking Center Manager, AVP: May 2010 – September 2011. Duties included the same as Operations Supervisor with more focus on maintaining an effective sales and service environment. Proactive in reaching sales goals for branch.

Operations Supervisor: June 2007 – May 2010. Ensured branch operational activities ran smoothly and efficiently. Provided leadership, training and supervision. Promoted business for the bank by maintaining good customer relations and referring customers to appropriate personnel for new services. Delegated necessary duties, approved required transactions, assisted operations staff with daily activities as necessary and performed in various capacities such as new accounts and teller.

Personal Banker, March 2007 – June 2007. Training for supervisor role. Opened accounts for customers and provided excellent customer service.

Amegy Bank (Klein Bank), Conroe, TX 77301; (936) 442 – 7157:

Teller, December 1996 – March 2007. Teller for a little over ten years. Had and still use excellent people skills, both on the phone and face to face. Had a number of duties: Processed transactions, balanced a cash drawer, performed account analysis, balanced a cash advance machine, kept inventory of negotiables, could cross sell and audited teller drawers. Had and still use excellent PC skills and have working knowledge of MS Outlook, MS Word and Excel. Being with the bank for so long, Had seen many managers and adjust to change well.

   Job Interests  
Job Types(s):     Administrative / Clerical
Industry(s):     Other
Employment Type:     Work / Life Balance
Job Location(s):     Conroe / Lake Conroe

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