Ordering Specialist

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Posted Nov 01, 2021
Job Description

Ordering Specialist

Do you have a high level of accuracy and strong attention to detail?

Are you an individual that thrives in a fast pace and team environment?

Looking for a full-time position that offers a full benefits package?

Want to be part of a medium sized stable corporation with a family feel environment?

If you have a proven record of work excellence, superior customer service, teamwork skills, great attitude, and qualifications as outlined below you are encouraged to apply!

About Renewal by Andersen (www.rbahouston.com)
Renewal by Andersen, exclusive replacement window and patio door subsidiary of the 100+ year old Andersen Corporation.

Renewal by Andersen offers a start-to-finish replacement process, where custom-crafted, energy-efficient replacement windows and doors are professionally installed for residential customers.

This position is detail-oriented relying on a high level of accuracy and strong attention to detail. Responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.

Location: Tomball, TX
Benefits: Health, Vision, Dental, Flexible Spending Account, Health Savings Account, PTO (Paid Time Off), Holiday Pay, Short-term and Long-term Disability, Life and Accidental Death & Dismemberment, Employee Assistance Program, Training and Development, 401K +matching.
Pay: 18-20/hr. depending on experience

Other Compensation: Bonuses

APPLY HERE: http://j.brt.mv/ATS/jb.do?reqGK=27628992&refresh=true

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Communicate with Installation Project Managers (IPM) to verify the units sold to customer are matching what the customer is expecting before ordering if order inconsistencies exist.
• Communicate with the Customer Service Representative using Non-Standard Product Requests (NSPR) and Standard Product Request Sheets (SPRS) on any order questions related to a customer, and all ordering status change updates.
• Work with the Installation Quality Control Manager to place reliable and accurate unit orders.
• Print all documents and prepare orders for processing.
• Enter orders within the ordering system. Once reviewed and confirmed by corporate, release the order so Customer Service Representative can schedule the installation upon estimated time of arrival being provided.
• Work with the Office Manager on special customer projects or needs related to a customer’s order.
• Assist warehouse with orders as needed.
• Establish, maintain, and update files, records, and databases with needed notes.
• Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.
Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase productivity. Works quickly.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Employees must display strong interpersonal skills, adaptability, sensitivity, dependability, oral and written communications skills, organizational skills, work standards and follow up.

Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:
Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.

Certificates and Licenses:
Not applicable.

Supervisory Responsibilities: Not applicable.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works indoors in a climate-controlled setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The State of Texas is an 'at will' employment state. I understand that this job description does not create a contract for employment with Renewal by Andersen and that the Company reserves the right to change or modify this job description at any time with or without notice. I understand that my employment is 'at will' and the Company or I may end the employment relationship at any time, for any reason or for no reason, with or without notice.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other federal, state or local protected class. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

APPLY HERE: http://j.brt.mv/ATS/jb.do?reqGK=27628992&refresh=true

Skills Required

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see job description

Job Categories

Job Types(s):   Administrative / Clerical, Manufacturing / Operations, Other

Industry(s):   Other, Construction / Engineering

Employment Type:   Employee - Full Time

Job Location(s):   Tomball / Magnolia

Contact Information

Renewal by Andersen of Houston

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