Sales Support Administrative Assistant Aide

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Posted Jun 15, 2022
Job Description

Sales Support Administrative Assistant Aide
Tomball, TX

Are you a solution driven person who loves a good challenge?
Do you often find yourself thinking outside the box, influencing other people in your life to become a better person, or juggling projects on a daily basis?
We’ve been looking for you!

Renewal by Andersen of Houston is looking for a Sales Aide that can handle constant change, daily administrative duties mixed with a variety of tasks, innovative thinker that identifies and implements processes to streamline internal organizational processes, can interact with every department in a welcoming and professional manner, and communicates progress regularly to team members.
Must be willing to have fun and a positive outlook.

About Renewal by Andersen (

Renewal by Andersen, exclusive replacement window and patio door subsidiary of the 100+ year old Andersen Corporation.
Renewal by Andersen offers a start-to-finish replacement process, where custom-crafted, energy-efficient replacement windows and doors are professionally installed for residential customers.

Assists Sales department in a variety of tasks including compiling and maintains records of sales commissions, homeowner survey results, net sales and activities of the Sales Department including entering data into the computer. Serves as a contact for HOA processes and procedures. Aides in communicating changes and information to Design Specialist and maintains records of incoming documents from Design Specialist by performing the following duties.

Location: Tomball, TX

Compensation: $16.00-18.00 per hour depending on experience.

Benefits: Health, Vision, Dental, Flexible Spending Account, Health Savings Account, PTO (Paid Time Off), Holiday Pay, Short-term and Long-term Disability, Life and Accidental Death & Dismemberment, Employee Assistance Program, Training and Development, 401K +matching.



Assist HOA Coordinator and Sales Administrative Assistant with:
o Receiving and reviewing new sales files for: contract dates, Right to Cancel dates, customer signature, ensure drawing and contract match, calculate net for Sales Board, calculate fees for net, ensure HOA is complete and run HCAD.
o Communicating between customer and HOA management company to apply for approval, follow through to completion and document status in Enabled+. Interim phone calls and emails to HOA Management Companies and/or customer if additional information needed to approve project. Follow up a must.
o Updating Excel worksheet for HOA’s and ensure all documents are completed and received, including lender documents, contracts, contract changes and map of windows.
o Maintain Sales Board and ensure net numbers are accurate for monthly totals.
o Ensure Installer insurance documentation is current and not expired.
o Activate and (deactivate) users for Paytrace, Enabled+, and other programs as needed.
o Calculations on commissions for Design Specialist weekly and coordinate with the accounting department to ensure proper payment. Follow up on commission inquiries. Track Design Specialist commissions after departure to ensure accurate payments are made.
o Determine eligibility for various bonuses, calculates bonus amounts, and coordinate with the Accounting department to ensure proper and timely payment.
o Generate monthly reports of homeowner survey results, net sales dollars, series 2 sales, sale schedules & availability and marketing report weekly.
o Close accounts as Design Specialist leave the company and monitor the email accounts of past Design Specialist.
o Responsible to set up iPads and laptops for new Design Specialist.
o Receive, verify and upload incoming documents from Design Specialist. Work with office staff to get needed documentation from Design Specialist.
o Update and distribute a contact list for the Sales team. Registering Design Specialist for various accounts and ensuring appropriate permissions are given.
o Coordinate with the ordering and installation departments to order parts for samples and schedule repairs as needed. Track and order Supplies for Design Specialist as required by Sales Manager and Sales Manager Assistant.
o Assist with answering phones.
o Keep track of jobs sold by researching Enabled+ and rForce to provide job number, customer name, Design Specialist, and amount sold data for the tracking of commissions.

Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the individuals classified in this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED) and two + years of related experience aiding a department and supporting a team of at least 15-20 team members.
Experience with Microsoft Office software specifically Excel, Outlook, and Word at an Intermediate level is a must.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications
Computer experience with Salesforce, Qlik, Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft PowerPoint, Microsoft Outlook, Keynote, Google docs/sheets and Dropbox. Experience operating calculator fax machine and copier. Ability to multi-task.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must maintain regular and acceptable attendance. Employees must display strong interpersonal skills, adaptability, initiative, dependability, oral and written communications skills, work standards and follow up.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

The State of Texas is an 'at will' employment state. I understand that this job description does not create a contract for employment with Renewal by Andersen and that the Company reserves the right to change or modify this job description at any time with or without notice. I understand that my employment is 'at will' and the Company or I may end the employment relationship at any time, for any reason or for no reason, with or without notice.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other federal, state or local protected class. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds.


Skills Required

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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