Customer Service Coordinator Product Installation Scheduler

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Posted Dec 28, 2022
Job Description

Customer Service Coordinator Product Installation Scheduler
Full-time On-site
Tomball, TX

About Renewal by Andersen (www.rbahouston.com)
Renewal by Andersen, exclusive replacement window and patio door subsidiary of the 100+ year old Andersen Corporation. Renewal by Andersen offers a start-to-finish replacement process, where custom-crafted, energy-efficient replacement windows and doors are professionally installed for residential customers.

Want to know more about us? https://bit.ly/3yuZsti

APPLY HERE: https://j.brt.mv/jb.do?reqGK=27690906&refresh=true

Location: Tomball, TX
Compensation: $18.00-$20.00 per hour depending on experience.
Additional: Bonuses
Benefits: Health, Vision, Dental, Flexible Spending Account, Health Savings Account, PTO (Paid Time Off), Holiday Pay, Short-term and Long-term Disability, Life and Accidental Death & Dismemberment, Employee Assistance Program, Training and Development, 401K +matching plus more.
Position Summary: Under general supervision of the Office Manager provides customer service coordination of scheduling for product installation. This position requires an ability to create, build and strengthen the relationships between RbA Operations team and customers. Maintains customer-centric to support RbA Signature Service standards.
Essential Duties and Responsibilities:
• Schedules the Installation and any subsequent trade crews needed for homeowner installations. Allow weekly openings for services or warranty to be scheduled in a timely manner.
• Be familiar with entire installation packet which includes how many Installation crew members are needed for number of units being installed, any subsequent trade crews needed and matching of crew skillset to project difficulty, specialty tools/equipment, and homeowner has received and prepared for and completed any tasks that are their responsibility and the removal of obstructions around the job site prior to project starting.
• Collaborates with the Installation Supervisor and other Installation Schedulers on all projects.
• Understand which trade skills each Installation crew has to appropriately assign installations and optimize overall production efficiency and output.
• Other duties as assigned.

Education and Experience:
• 3 to 5 years customer service experience interacting with customers via the phone, non-customer facing.
• 1-2 years of product installation scheduling customers, geographical routes and workforce.
• Minimum 1 year of escalated customer service experience required.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
• High school diploma or GED required.
• Required knowledge of Microsoft Outlook, Excel (intermediate).
• Preferred, but not required, Microsoft Teams, SharePoint, SalesForce, and computer texting software.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other federal, state, or local protected class. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

The State of Texas is an 'at will' employment state. I understand that this job description does not create a contract for employment with Renewal by Andersen and that the Company reserves the right to change or modify this job description at any time with or without notice. I understand that my employment is 'at will' and the Company or I may end the employment relationship at any time, for any reason or for no reason, with or without notice.
APPLY HERE: https://j.brt.mv/jb.do?reqGK=27690906&refresh=true

Skills Required

• 3 to 5 years customer service experience interacting with customers via the phone, non-customer facing.
• 1-2 years of product installation scheduling customers, geographical routes and workforce.
• Minimum 1 year of escalated customer service experience required.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
• High school diploma or GED required.
• Required knowledge of Microsoft Outlook, Excel (intermediate).
• Preferred, but not required, Microsoft Teams, SharePoint, SalesForce, and computer texting software.

Compensation:

$18.00-$20.00/ hr depending on exp

Job Categories
Contact Information

Renewal by Andersen of Houston

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