Customer Care Representative

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Posted Feb 27, 2023
Job Description

Customer Care Representative
Full-time - Onsite
Tomball, TX

Would you like to work for a company that has room for advancement?

Do you want to work for company who’s the leader in their industry?


Under general supervision of the Office Manager, you will be taking customers after the sale until the installation of windows and doors. You will be the key point of contact for customer questions related to financing and installation. Overall serving as a liaison between the customer and Renewal by Andersen of Houston. Customer Care Representatives will be a fully engaged customer care experience for the Renewal by Andersen customers. Performs all activities necessary to deliver fully delightful, signature service, customer experience from start to finish.

• 3 years Customer Service experience primarily by phone
• Two years escalated customer service experience
• Excellent communication skills
• Self-motivation
• A positive attitude
• Desire to learn and grow

• Excellent company culture!
• Growth opportunity
• Benefits: Health, Vision, Dental, Flexible Spending Account, Health Savings Account, PTO (Paid Time Off), Holiday Pay, Short-term and Long-term Disability, Life and Accidental Death & Dismemberment, Employee Assistance Program, Training and Development, 401K +matching + more
• Compensation: $18.00– $20.00 per hour depending on experience. Bonuses.

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

The Renewal by Andersen Story

Renewal by Andersen is the full-service window replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RBA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience.

Want to know more about us?

The State of Texas is an 'at will' employment state. I understand that this job description does not create a contract for employment with Renewal by Andersen and that the Company reserves the right to change or modify this job description at any time with or without notice. I understand that my employment is 'at will' and the Company or I may end the employment relationship at any time, for any reason or for no reason, with or without notice.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other federal, state or local protected class. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds.


Skills Required

Under general supervision of the Office Manager, you will be taking  customers after the sale until the installation of windows and doors.



Job Categories

Job Types(s):   Customer Service

Industry(s):   Construction / Engineering

Employment Type:   Employee - Full Time

Job Location(s):   Tomball / Magnolia

Contact Information

Renewal by Andersen of Houston

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