Job Contact - Call Center Receptionist (Bilingual)

Basic Duties: answer and screen incoming calls, schedule appointments or route calls
appropriately, follow-up with online appointment requests, confirm appointments and update
schedule for both centers.

Skill Required:

Major Responsibilities: Accurately confirm client appointments and send appointment reminders through texting platform. Have a sense of urgency in answering calls, returning voicemails, following up with online appointment requests, scheduling new appointments, rescheduling appointments as needed and forwarding communications and messages to the appropriate staff and/or volunteers.

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